Publishing & Moderation
The Publishing & moderation page gives you complete control over which customer reviews appear publicly on your storefront and how inappropriate or sensitive content is filtered.
1. Auto-publish rules
Choose how submitted customer reviews are processed before going live:
- Auto-publish all reviews: Every submitted review goes live on your store immediately without requiring manual approval, maximizing social proof and reducing friction.
- Auto-publish verified purchases only: Only reviews submitted by verified buyers go live automatically. Unverified reviews are held for manual store approval.
- Manual approval for all reviews: Requires administrative approval for every review before it can appear on your storefront.
2. Low-rating hold
Prevents low ratings from damaging your storefront reputation without prior review:
- Hold 1-2 star reviews for approval: Toggle switch to automatically place 1-star and 2-star reviews into a pending approval queue, giving you an opportunity to address customer issues privately before they go public.
3. Content filters
Automatically screens and cleans submitted feedback before publication:
- Profanity filter: Toggle switch to block or flag reviews containing offensive language, profanity words, or inappropriate phrases.
- Personal information filter: Toggle switch to automatically hide sensitive customer details (such as phone numbers and email addresses) by replacing them with ***.
